1.1 The price may not necessarily be quoted at the time of the booking, and it is a customer’s responsibility to make sure they find out and ask at the time of booking how much the journey will cost.
1.2 No charge will be payable if the job is cancelled before dispatch to the driver, and for ‘as soon as a possible job, no fee will be charged if cancelled within 5mins of booking.
1.3 Failure to inform of cancellation in time may result in a cancellation or a call-out fee to make up to the driver for his lost time and fuel
1.4 Cancellations on arrival may result in a call-out fee for the driver
1.5 Concerning Airport Pick-ups, all passengers will be allowed 30 mins after touching down free of charge; anything after that will be charged at £15 per hour (e.g. £2.50 per 10mins); we will monitor the relevant flights and amend landing time
1.6 Additional charges may be applied if the customer or any passenger wants to add any additional pick-ups or drop-offs to the journey
1.7 In the instance where the passenger requires a larger vehicle due to extra luggage(e.g. Estate vehicle) or extra passenger (s) (e.g. MPV), then charges may be levied for the larger vehicle
1.8 During the Christmas period, there will be a surcharge price on all journeys, including Fixed fares to airports, which will be communicated to the customer at the time of the booking
1.9 It is the customer’s responsibility to inform us of what type of vehicle they require at the time of the booking and for which purpose
1.10 All airport pickups are subject to car park charges in addition to the original quote,
Passenger Service:
2.1 it is the customer’s responsibility to inform us of any pet being carried in the car and whether they are in their suitable cage box.
2.2 It is not permissible to smoke in any Passenger vehicles at any time ( including the use of e-cigarettes)
2.3 Passenger shall not consume any alcohol whilst in the vehicle; if so may result in the driver refusing to complete the journey
2.4 Food is not to be consumed in the vehicle unless it’s a snack. The passengers will not leave the car in an unclean state. No drinks are to be consumed in the vehicle as this may result in damage to the interior of the car, and the passengers may be liable for the costs
2.5 Customers who are sick in the car will be liable to a minimum Valet charge, which is about £70, and they may also be responsible for the opportunity cost to the driver as he has lost out on potential work
2.6 Private Hire minicabs are exempt from the car seat laws for children. So you wouldn’t require a car seat in the minicabs.
Minors under the age of 11 will not be permitted to journey alone in the Passenger Vehicle, Minors over the age of 11 may be allowed to travel independently with the consent of the parents/ guardians
2.8 Oaktree cars Ltd reserve the right to refuse any passenger or customer who misbehaves ( ie. Any physical abuse, threatening or abusive manner towards any staff `may be refused and subsequently blocked from future services
2.9 It is the responsibility of the customer to look after their goods and ensure that they have not left anything in the vehicles before the end of a journey, and any lost property will have to be collected from the office located 190 ducane road, Or a delivery charge may be applied to the customer who wishes to have the lost property delivered